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Articles in "Guides"

"The community can naturally self-correct. There were several times during the fire when members of the Twitter community corrected erroneous tweets before we (as the “official” Twitter accounts) could get to them. Everyone had a stake in communicating truthfully, so we were all on the same team."

For our fourth year now, we are running the LLGA | Cities Pilot the Future program, an initiative in which cities present their pressing short-term challenges to the global social and urban innovation community with a commitment to implement the most promising solutions.

Launched in December, Google+ Communities are a place where users can share ideas and content relating to a particular topic with others who are just as interested in striking up a conversation. Already, the types of Communities available to the Google+ audience seem endless — ranging from science, animals, and even groups devoted to cities such as Detroit and Kansas City.

Most of us grasp the concept by now that social media has the potential to create a powerful a two-way dialog between government and constituents. So, why aren’t more municipalities embracing this form of public outreach? Cutting through the clutter of social media can be quite intimidating for the novice, we agree; however, platforms like Facebook, Twitter, YouTube, LinkedIn, Google Plus and even Pinterest can and should be viewed as a communications asset. Recently, technology and communications experts from three U.S. cities were asked for their recommendations regarding social media strategies for engagement. 

Infographics have become a useful and entertaining way to present facts and share ideas. Of course, not all infographics can engage an audience or make learning enjoyable.

What would happen in your neighborhood if you started eating dinner with your family out on your front patio instead or inside or out back? My own back patio opens up to grass commons area, where my family can watch our neighbors and catch up with them over our low fence, as they pass by with their kids and dogs on a nightly stroll. This is one of the most attractive qualities about the community I live in.

As we work everyday to find high-impact strategies for community involvement, it is natural to wonder if there’s another step we can take to ensure our social media initiatives are successful. One job role that has been emerging lately is that of the Community Manager. Do you currently have a community manager for your agency or project? Now may be the time.

With all the options for social media today, it is a common concern we’re faced with: what is the best way to engage citizens and stakeholders cost effectively? We all want to get information out quickly to relevant audiences whose expectations for information access have grown so fast. So which outreach channel should we be focused on? According to the Pew Internet and American Life Project, 92 percent of adults use email which can be thought of as “the central hub of all online communication.”

Creating a good design takes organization. That's why Harvard University professor Carl Steinitz developed a robust conceptual framework or workflow for regional land-use design projects.
Steinitz spent more than 30 years teaching these design methods and strategies to his students at the Harvard Graduate School of Design. A much wider audience now has access to his methodology with the publication of his new book, A Framework for Geodesign: Changing Geography by Design. Nine case studies are included in the book, each focusing on a different design method. I sat down with Steinitz at the recent GeoDesign Summit to discuss the six fundamental questions required for working through GeoDesign Framework.